Contact Us

How can we help you?

Choose the most efficient way to get in touch with our team based on your inquiry type.

Fastest for Bug Fixes

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Experiencing issues with the CYCPLUS or CYCPLUS Fit APP? Please submit a "Feedback" directly within the App's Profile.

Why? This automatically sends us your device logs, allowing our engineers to diagnose and fix the specific bug much faster than email.

Mon-Fri Support (HKT)

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For general product questions or order support, please email us:

Response within 24 hours.

Explore our factory and join our global network.

Don't have an account? Check your shipping confirmation email.

📖 Where can I find user manuals? +

We have a dedicated page for all product instruction manuals.

Download Manuals Here →

✈️ Shipping times & locations? +

We ship globally from multiple warehouses. For specific delivery estimates for your region, please refer to our full policy.

View Shipping Policy →

🛡️ Warranty terms & service? +

CYCPLUS offers a 2-year warranty for all hardware products purchased from our official store.

Read Warranty Terms →

Or send a message below

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Chengdu Chendian Intelligent Technology Co., Ltd.

Nr. 88, Tianchen Road, Bezirk Pidu, Chengdu, Sichuan, China 611730

Montag bis Freitag 9:00 bis 18:00 Uhr HKT