Warranty & Service

 

CYCPLUS products are designed for long-term durability and reliable performance.
This Limited Warranty explains the coverage, service support, and user protection available for all CYCPLUS devices.

For details regarding returns or refunds within 30 days of delivery, please refer to our Return & Refund Policy.

1. Warranty Periods

The warranty period begins on the original date of purchase.

Product Category	Warranty
Smart Bike T7	3-year warranty
All other CYCPLUS products	2-year warranty

If a longer warranty period is stated on the product page or in the user manual, the longer period applies.

2. Warranty Coverage

During the applicable warranty period, CYCPLUS provides full-device warranty coverage, including all electronic, mechanical, and structural components, for any non-human-related defects such as:

• Defects in materials or workmanship
• Functional or electronic failures occurring during normal, non-commercial use
• Structural or mechanical failures not caused by external force

Shipping Coverage

For approved warranty cases, CYCPLUS covers round-trip shipping costs, including return shipping and replacement dispatch.

Exclusions

This Limited Warranty does not cover issues caused by factors outside of normal, intended use. Exclusions include, but are not limited to:

• Misuse or external damage
  • Improper assembly or installation
  • Accidents, drops, impacts, or external force
  • Water ingress, corrosion, or liquid damage
  • Damage caused by environmental factors
• Unauthorized handling
  • Disassembly or modification
  • Attempts at third-party repair
  • Use of incompatible accessories or parts
• Normal wear and cosmetic changes
  • Belts, bearings, or other normal wear components
  • Scratches, fading, or cosmetic imperfections that do not affect function
• Non-personal or unsupported use
  • Commercial, rental, or competition use unless explicitly approved
  • Use inconsistent with the product’s intended purpose

If a product is found to fall outside warranty coverage after inspection, CYCPLUS will notify the customer and offer paid repair or replacement options.

This warranty applies only to products purchased from CYCPLUS or authorized retailers.

3. Global Service Support

To support fast and reliable service, CYCPLUS operates regional warehouses in the European Union (EU), the United Kingdom, the United States, Canada, and Japan. These facilities help us shorten logistics time for replacement units, large components, and product exchanges whenever regional stock is available for the relevant model or component.

For certain repair parts or specialized components, shipment may be arranged from our main technical center. Our support team will always offer the most suitable option based on your location to ensure timely service and clear expectations.

4. Diagnostic & Technical Support

To ensure efficient troubleshooting and minimize downtime, CYCPLUS provides:

• Remote diagnosis by our technical engineers
• Detailed video tutorials for installation, calibration and maintenance
• Step-by-step assembly guidance for large devices
• One-on-one customer support through email and messaging channels
• Clear instructions before shipping a product for service (packaging, labeling, carrier options, etc.)

5. Packaging & Transportation Reliability

Every CYCPLUS product undergoes packaging and shipment testing to ensure safe delivery:

• Anti-shock packaging design
• Drop and vibration testing for cartons
• Internal padding design certified for long-distance transport
• Optimized packaging for large items like the Smart Bike T7 and smart trainers to prevent internal movement and impact

This helps products arrive safely and reduces the risk of shipment-related issues.

6. How to Request Warranty Service

If you believe your product has a defect covered by this warranty:

• Contact us at steven@cycplus.com
• Provide:
  • Order number or proof of purchase
  • Product model
  • A brief description of the issue
  • Photos or a short video for assessment

Our team will respond within 24 hours on business days.

If confirmed as a warranty case, we will guide you through the next steps, including shipping arrangements or replacement options.

7. After-Warranty Support

Even after the warranty period has expired, CYCPLUS may still provide:

• Paid repair services
• Spare parts supply (subject to availability)
• Technical guidance and troubleshooting support
• Any charges for out-of-warranty service will be clearly communicated in advance.

8. User Assurance & Service Transparency

To ensure users feel confident when choosing CYCPLUS, we follow the following principles:

• Clear communication during every step of the support process
• Fast response from trained service staff
• Direct access to technical engineers when necessary
• Transparent inspection results for all returned items
• Solutions offered before charging any fees

9. User Case Examples (Typical Scenarios)

Below are a few examples that reflect how CYCPLUS typically handles real after-sales situations. These examples are simplified to illustrate our approach to service and support, with details adjusted to protect customer privacy.

Long-term user upgrade case

One of our earliest T1 users experienced belt-related issues after more than two years of use. After confirming the problem, we provided a complimentary replacement and upgraded the user to a newer T2 model to ensure continued reliability, with only a partial shipping fee charged.

Remote troubleshooting resolved without replacement

An AS2-series customer reported that the pump could not start after several months of use. Our support team conducted a one-on-one video diagnostic session, identified an operating issue, and resolved the problem without needing to replace any parts.

Replacement arranged for transport-related cosmetic damage

A T3 customer received a unit with cosmetic damage caused during transportation.
Upon receiving photo evidence, we arranged a replacement shipment from the nearest warehouse the same day and covered all shipping costs associated with the exchange.

10. Contact Us

For any questions about product warranty or technical support: steven@cycplus.com

We typically reply within 24 hours on business days.